Please click " Accepted as Solution" on the post that solves your issue to help others find the solution. If you have any troubles, let me know and I will do my best to help! (4) Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you. (3) Once completed click the 'Show Options' icon on the bottom right. (2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information. Next, enter your HP model number on the right. HP Technical Support can be reached by clicking on the following link: (1) Once the support page opens please select the country in which you're located. Please contact the HP phone support to get the printer service / upgrade options. It looks like a hardware issue with the printer. To show appreciation for my help, please click the " Thumbs Up Icon" below! Turn on the printer and wait till warm-up period finishes and the printer is idle.Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
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